The days of grey rooms filled with ringing telephones are over. Today's call centre is a far more engaging place. Each one generates reams of valuable data – both about your customers and your staff. The key is knowing what you can do with it.
Eight out of ten customers believe that the experience you give them is as important as the product you sell. Your call centre is the human voice of your brand, so it's more important than ever to get it right. By choosing the right tools and services, and ensuring staff are working at peak performance, you can give customers a positive experience and boost your brand's reputation.
Industry regulations can make it tricky to incentivise staff using data – which in turn is difficult to standardise, if they're working on multiple accounts. Luckily, there's a solution. With ResX you can transform raw data into valuable information, and receive guidance to ensure it's used in compliant ways.
Automatically schedule and send campaigns and touchpoints through a variety of communication methods, including SMS, emails and picture message.
Transparent data about each individual campaign, including link click-through rates, customer journey and income generated.
Automatically set up a multi-touchpoint strategy, saving the time and stress of manual setup.
Syncs with ResX analytics tools to target people who are more likely to convert and eliminate those who aren't, ensuring more effective campaigns at a lower cost.
Send your customers creative and informative communications quickly and easily
Find a package that's right for your business. Start small and scale up when required.
Please note that message tokens are allocated as follows:
* Email = 1 message, SMS = 10 messages
